Damaged, faulty or incorrect items
Report the problem within 30 days of delivery. Send your order reference and a clear photo. We replace the item or refund you, whichever you prefer.
Lost parcels
If tracking shows your parcel is lost or stalled, contact us. We investigate with the carrier and send a replacement or a refund.
Cancellations
Orders can be cancelled until printing begins. Contact us as soon as possible. Once printing has started, the order cannot be changed.
Refunds
Refunds go back to your original payment method through Paystack, in Ghana cedis. Banks typically take several business days to post them.
Contact
Email hello@nimdeeglobal.com with your order reference and, for a damaged or incorrect item, a photo.